Ideas + Musings
You Need Both the Facts and the Fantasy
Knowing Yourself Something that I think most people would agree with is that sometimes age brings wisdom. Now, I’m not claiming to be wise, please don’t take that the wrong way. Rather, I’ve found that, after the self-discovery process of my 30’s, I have stepped into the next decade of
OMG Another Restart
The last one was in 2014. Eleven years later, I’ve scraped together the randomness that is my online presence to kick off a new version of “Shawn does a website”. I started designing this over a year ago with every intention of lighting the rockets for a polished, engaging
Interviews
2022 customer support trends: How support leaders are adapting
We’ve brought together customer support experts for a discussion on the trends transforming customer support and their plan to tackle them.
6 Ways to Prevent Customer Service Burnout in Your Team
Customer service burnout is rife in contact centers. We catch up with four industry experts to tackle burnout.